Shipping & Returns

Internet Sales Return Policy

 

At Crafted Gear Adventures we believe that the most important part of Customer Service is the customer.  In the event that you wish to return a purchase please follow these steps:

 

1.  Contact us at  and tell us of the reason you wish to return your purchase.  Include your invoice number and a description of the item. You have up to 7 days upon receipt of your item.

 

2.  Within three business days we will respond with a return authorization number and the address that the item should be returned to.

 

3.  Package the item well (in the original packaging if possible) and return to us via the carrier of your choice.  We can not refund the return shipping costs.

 

4. The item must be received in the original condition, undamaged, and there can be no evidence that the item was worn or used.

 

5.  All returns are subject to a 10% restocking fee.  The original shipping cost cannot be refunded.   

 

6.  If you paid by credit/debit card we will issue a refund to the card account.  It may take a full billing cycle before the refund shows up on your statement.  We cannot make a cash refund of a credit/debit card payment.

 

7.  If the payment was by check or money order a refund check will be sent to you within 7 business days.

 

8.  PayPal payments will be credited back to your PayPal account within the same time period.

 

9.  If you wish to exchange your purchase for a different item, the cost of the new item plus the shipping cost and the restocking fee will be subtracted from the amount of your refund.  If you wish to exchange the return for something costing more, you must include the payment of the difference.  Please notify us of this in advance so that we can provide you with the correct amount of submit.

 

10.  You must file claims for damage incurred in shipping with the carrier.  We can not be responsible of what happens to an item after it leaves our possession.